Why IRCTC Is Not Sending SMS: Reasons and Solutions
Indian Railway Catering and Tourism Corporation (IRCTC) is an integral part of railway services in India, facilitating online ticket booking and other related services. Among these services, the SMS alert service is a valuable one, which keeps passengers informed about their ticket status, train schedule, and other important information. However, many users have reported that they are not receiving the SMS alerts from IRCTC, leading them to miss important updates and face various issues during their travel. In this blog post, we explore the possible reasons behind this problem and suggest some solutions to help you receive the SMS alerts from IRCTC.
Reasons Why IRCTC Is Not Sending SMS:
Technical Issues:
Technical glitches are the most common reason behind the non-delivery of SMS alerts from IRCTC. Due to the heavy traffic on the IRCTC portal, the server may get overloaded and unable to process the SMS requests. Moreover, the telecom operator could also face a technical issue on their end, preventing the delivery of the SMS to your number. In such cases, you need to wait for some time before trying again.
Invalid Mobile Number:
Another reason why you may not receive the SMS alerts from IRCTC is an invalid mobile number. You must enter your correct and active mobile number while booking the ticket or registering for the SMS alert service. If you provide an incorrect or inactive mobile number, the SMS alert service will not send any updates to that number. Hence, you must ensure that the mobile number you provided is valid and active.
DND Service Activated:
If you have activated the Do Not Disturb (DND) service on your mobile number, you may not receive the SMS alerts from IRCTC. The DND service blocks all promotional and transactional messages sent to your number, including the SMS alerts from IRCTC. To receive these alerts, you need to deactivate the DND service by following the respective procedure for your telecom operator.
Delay in Processing:
IRCTC may also delay the processing of SMS alerts due to various reasons, such as network issues or technical problems. Hence, even if you provide a valid and active mobile number, you may not receive the SMS alerts on time. In such cases, you need to be patient and wait for some time before contacting the customer support team of IRCTC.
Network Issues:
Poor network connectivity or coverage can also be a reason why you are not receiving the SMS alerts from IRCTC. If your mobile is not in the coverage area or experiencing low network signal, the SMS alerts may not be delivered to your number. Hence, you must ensure that your mobile is in the coverage area and has sufficient network signal to receive the SMS alerts.
Solutions to Receive SMS Alerts from IRCTC:
Check and Update Your Mobile Number:
The first and foremost step to receive the SMS alerts from IRCTC is to check and update your mobile number in the IRCTC account. You can do it by logging in to the IRCTC website or app, and going to the profile and contact details section. Ensure that your mobile number is correct, active, and not already registered for the DND service. If necessary, you can update the number and verify it through an OTP sent to the new number.
Deactivate DND Service:
If you have activated the DND service, you need to deactivate it to receive the SMS alerts from IRCTC. To do so, you can send an SMS from your registered number with the text “STOP DND” to the respective number provided by your telecom operator. Once the DND service is deactivated, you can receive the IRCTC SMS alerts without any restrictions.
Check Network Coverage and Signal:
To ensure that you receive the SMS alerts from IRCTC, you must have good network coverage and signal on your mobile. You can check the network signal strength and switch to a better location if necessary. Additionally, you can also try restarting your mobile or switching to a different network mode (2G/3G/4G) to improve the signal quality.
Contact IRCTC Customer Support:
If you have tried all the above solutions and still not receiving the SMS alerts from IRCTC, you can contact the customer support team of IRCTC. You can reach them through the toll-free number, email, or social media handles provided on the IRCTC website. They will assist you in resolving the issue and ensure that you receive the SMS alerts from IRCTC without any further problems.
Conclusion:
The SMS alert service from IRCTC is a crucial feature that helps passengers stay informed about their travel plan and other related information. However, many users have reported issues with not receiving the SMS alerts from IRCTC due to various reasons such as technical issues, invalid mobile number, DND service, delay in processing, and network issues. By following the solutions mentioned in this blog post, you can resolve the issue and receive the SMS alerts from IRCTC without any further problems. We hope this blog post was informative and helpful to you.