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Why Does Ticketmaster Have a Monopoly?

Ticketmaster is a well-known ticketing company that has gained a reputation for its dominance in the market. If you want to attend a concert or a sporting event, there is a good chance that you will have to go through Ticketmaster to get your tickets. Many people wonder why this is the case and why there isn’t more competition in the ticketing market. In this article, we’ll examine the reasons why Ticketmaster has a monopoly on ticket sales and the impact it has on the industry.

The History of Ticketmaster

Ticketmaster was founded in 1976 and has since become the largest ticket distributor in the world, with an estimated 80% market share. Ticketmaster started as a small company that provided ticketing services for local venues and events. Over time, it grew to become a global enterprise that is now worth billions of dollars.

The company has grown through acquisitions and mergers, which have allowed it to expand its reach and influence in the industry. It is now part of Live Nation Entertainment, a company that also owns and operates concert venues, produces live events, and manages artists. Live Nation Entertainment is the largest entertainment company in the world, with a significant presence in North America, Europe, and Asia.

The Reasons for Ticketmaster’s Dominance

There are several reasons why Ticketmaster has a monopoly on ticket sales:

Exclusive Contracts

Ticketmaster has exclusive contracts with numerous venues, including sports stadiums, concert halls, and theaters. These contracts often give Ticketmaster the sole right to sell tickets for events held at these venues. This means that other ticketing companies are unable to sell tickets for popular events, which gives Ticketmaster a significant advantage in the market.

Advanced Technology

Ticketmaster has invested heavily in technology, developing advanced ticketing systems and digital platforms that allow customers to buy tickets quickly and easily. They also have a mobile app that customers can use to browse events and purchase tickets. This technology has helped Ticketmaster maintain its dominance in the market, as other companies struggle to keep up with their innovation.

Customer Data

Ticketmaster collects vast amounts of customer data, including personal information and buying habits. This data allows Ticketmaster to target customers with personalized marketing campaigns, which helps them to sell more tickets. The company also uses data analytics to determine which events are likely to be popular, allowing them to set ticket prices accordingly.

Economies of Scale

Ticketmaster’s size and scale give it a significant advantage over its competitors. The company has a large workforce, which allows them to handle large volumes of ticket sales quickly and efficiently. They also have a vast network of relationships with venues, event promoters, and artists, which gives them an advantage in negotiations and allows them to secure exclusive contracts.

The Impact of Ticketmaster’s Monopoly

Ticketmaster’s monopoly on ticket sales has had a significant impact on the industry. Some of the effects include:

Higher Ticket Prices

Ticketmaster’s dominance in the market has allowed them to set higher ticket prices than would otherwise be possible with competition. This means that customers end up paying more for tickets than they might have to if there were more options available.

Less Choice

The exclusive contracts that Ticketmaster has with venues mean that there are fewer options for customers who want to attend popular events. This means that customers are often forced to go through Ticketmaster if they want to attend specific events, rather than having the option to choose a different ticketing company.

Less Innovation

With less competition in the market, there is less incentive for Ticketmaster to innovate and improve its services. This can lead to a lack of investment in new technology and ticketing systems, which can ultimately harm customers.


Ticketmaster’s dominance in the ticketing market is a result of a combination of factors, including exclusive contracts, advanced technology, customer data, and economies of scale. While their monopoly has allowed them to become a dominant force in the industry, it has also led to higher ticket prices, less choice, and less innovation. With more competition, the industry could become more customer-focused, with lower prices and more options for customers to choose from.