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Why Computerized Reservation System is Important for Businesses

Every business that deals with the provision of travel services must have an effective reservation system. A good reservation system is crucial for the smooth operation of any travel-related service, including airlines, hotels, car rentals, and travel agencies. In the past, travel-related businesses used manual methods of reservations, but with advancements in technology, computerized reservation systems have become a norm in the industry.

What is a computerized reservation system?

A computerized reservation system (CRS) is an automated software system that enables businesses to manage customer bookings and processes via a central computer system. This software integrates various modules, including flight schedules, hotel and car rental reservations, customer records, and payment systems, among others. A CRS also shares this information with other businesses and travel agents through a global distribution system (GDS).

How does a computerized reservation system work?

A computerized reservation system works by allowing customers or travel agents to browse multiple travel options using specialized software. Once customers or agents find their desired travel option, they can book and pay for it through the system. The CRS then stores this information in a central database, which can be accessed by any authorized person or business. The system also shares the information with other CRSs connected to it in a GDS network, enabling bookings for travel services across different regions quickly and efficiently.

Why is a computerized reservation system important?

There are several reasons why a computerized reservation system is essential for businesses. Below are some of the benefits:

1. Improved efficiency and accuracy

A computerized reservation system reduces the time and resources needed to process bookings compared to manual bookings. With an automated system, businesses can quickly process bookings and generate invoices and receipts automatically. This results in better efficiency and accuracy in the booking process, reducing errors and increasing customer satisfaction.

2. Increased access to travel options

A computerized reservation system provides travel agents and businesses with access to multiple travel options from various locations. Travel agents can use the system to compare and select travel options that best meet the needs of their customers, increasing customer satisfaction.

3. Better management of customer data

CRSs enable businesses to manage customer profiles and data efficiently. The system can store customer preferences, previous bookings, travel history, and other pertinent information. Businesses can use this data to customize customer experiences and tailor offers for specific customer needs, further increasing customer satisfaction and loyalty.

4. Wider market reach

A computerized reservation system can help businesses reach customers across the globe. CRSs are connected via GDSs that enable bookings across different regions efficiently. This widens the market reach for businesses, increases revenue, and creates new business opportunities.

5. Real-time reporting and analytics

CRSs can provide real-time reports and analytics, which enables businesses to make informed decisions about their operations. These reports and analytics can include booking trends, revenue, preferred customer travel routes, and other pertinent data that can help businesses make informed business decisions.


A computerized reservation system has become a necessity for any travel-related business. The advantages of using a CRS are clear, including increased efficiency, accuracy, customer satisfaction, and revenue. CRSs help businesses to streamline their operations, widen their market reach, and make informed decisions about their operations. Therefore, travel-related businesses should consider implementing an effective computerized reservation system to improve their operations and stay ahead of their competition.