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What Does it Mean When The Queue is Paused on Ticketmaster?

Ticketmaster is a popular online platform where people can purchase tickets for various events such as concerts, sports games, and theatre shows. One feature that the website uses is a virtual waiting room, also known as a queue, that is set up to manage the traffic when an event goes on sale. However, sometimes the queue gets paused which can cause confusion for users. In this blog post, we will explore what it means when the queue is paused on Ticketmaster.

What is Ticketmaster’s Virtual Waiting Room?

Before delving into any further details, it’s important to get an idea of what the virtual queue on Ticketmaster is all about. The queue system was introduced as a way to prevent the website from crashing due to a large volume of people trying to purchase tickets at the same time.

The system works by placing users in a virtual line, and when it’s their turn, they can access the ticket purchasing page. The experience is designed to be fairer and ensures that everyone has an equal shot at buying tickets for popular events.

Why is The Queue Paused?

When the queue is paused, it means that Ticketmaster has stopped the flow of people from the queue to the purchase page due to several reasons. One of the primary reasons the queue gets paused is to allow the system to catch up with the demand.

Another reason that may cause the queue to pause is due to possible fraudulent activity, such as bots or individuals who are trying to game the system. When these activities are detected, Ticketmaster may pause the queue to investigate and ensure that the ticket purchases are legitimate. This is to prevent scalping, which is when people buy tickets in bulk and resell them at a much higher price to make a profit.

What to Do if the Queue is Paused?

If you’re a Ticketmaster user and the queue is paused, the best thing to do is to wait patiently. Pausing the queue typically lasts for a few minutes, but it could take longer. While waiting, it’s best not to refresh the page or open the website in another tab since it might cause you to lose your place in the virtual waiting room.

If the queue has been paused for an extended period, it could also mean that the event has sold out or that the tickets are no longer available. If that’s the case, it’s best to check back at a later time to see if any additional tickets become available.


In conclusion, the queue pause on Ticketmaster happens because of two reasons – either due to high demand, or due to fraudulent activity. To deal with the queue pause, the best thing to do is to wait patiently, and not refresh the page. While the queue pause may cause inconvenience, it is implemented to provide patrons with a fair and enjoyable ticket purchasing experience. We hope that this blog post has answered your questions regarding what it means when the queue is paused on Ticketmaster.