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Is Viagogo Safe to Buy Tickets?

If you love attending live events, you know how frustrating it can be to miss out on tickets, especially when they sell out quickly. Fortunately, online ticket marketplaces like Viagogo make it possible for you to buy tickets even after an event has sold out. However, with many cases of fraud and counterfeits, the safety of buying tickets from Viagogo has been a subject of discussion among event-goers. In this article, we’ll investigate the safety of buying tickets from Viagogo by examining its security features, customer protection, and reliability.

What is Viagogo?

Viagogo is an online marketplace for buying and selling tickets to sports events, concerts, theater shows, and other live events. The company was launched in 2006 in London, UK, and quickly established itself as one of the leading ticket marketplaces in the world. Viagogo operates in over 70 countries and has sold tickets to millions of people worldwide.

Security Features

One of the primary concerns of buying tickets online is security. Viagogo takes security seriously and has implemented several measures to ensure that the transactions are safe and secure. The website is secured by SSL encryption, which means that all communications between your computer and Viagogo’s servers are encrypted and cannot be intercepted by third parties. This is vital when entering your credit card details during checkout.Viagogo also uses a secure system for processing payments. It partners with reputable payment gateways, such as PayPal and Stripe, to ensure that all transactions are processed securely, protecting your sensitive data.

Customer Protection

Viagogo offers several features to protect its customers. Firstly, the company has a 100% Ticket Guarantee, which ensures that you receive the ticket you ordered in time for the event. If for any reason, you do not receive your ticket or if it is invalid, Viagogo will work to find you an equivalent or better ticket, or provide you with a full refund.Viagogo also offers a FanProtect Guarantee, which ensures that you receive valid tickets that are equivalent or better than the ones you ordered, or your money back. This guarantee applies even if the event is canceled, and you cannot attend.Moreover, Viagogo has a customer service team available 24/7 to assist you with any issues you may have. The customer service team can be reached through phone, email, or live chat.


Viagogo has established itself as a trusted ticket marketplace, having sold tickets to millions of customers worldwide. Nevertheless, it’s essential to note that Viagogo is not an official ticket seller for many events. The website acts as a platform for ticket resellers and users to buy and sell tickets. This means that some tickets on the website may be overpriced or counterfeit.In some cases, event organizers have issued warnings against purchasing tickets from Viagogo. For example, in 2018, the UK’s Advertising Standards Authority (ASA) banned Viagogo from advertising misleading prices for tickets and from falsely claiming to be the official ticket seller for various music events.

Should You Buy Tickets From Viagogo?

While Viagogo provides a platform for ticket buyers and sellers, it’s essential to be cautious when buying tickets from the website. Many customers have reported issues with overpriced tickets, counterfeit tickets, and delayed delivery. However, Viagogo has implemented measures to ensure that transactions are secure and customers are protected.Before purchasing tickets from Viagogo, consider the following tips:- Check if the event’s official website has listed Viagogo as an authorized ticket seller.- Compare ticket prices on other ticket marketplaces before buying from Viagogo.- Research the ticket seller before completing your transaction to ensure that they are reputable.- Use the Ticket Guarantee and FanProtect Guarantee in case there are issues with your purchase.


Viagogo is a reliable ticket marketplace that allows users to buy and sell tickets to popular events worldwide. While the website has measures in place to ensure security and customer protection, it’s essential to be cautious when purchasing tickets from the platform. Do your research, compare prices, and verify the ticket seller’s reputation before buying your tickets. By following these steps, you can use Viagogo safely to purchase tickets to your favorite events.