Select Page

Is Ticketmaster Reliable? A Comprehensive Analysis Based on Reddit Reviews

Ticketmaster is one of the most well-known and widely used ticketing systems, selling tickets for a multitude of events, big and small. However, their questionable practices have led many to question their reliability. In this blog post, we will conduct a thorough analysis of Ticketmaster’s reliability based on reviews from Reddit users.

What is Ticketmaster and How Does it Work?

Ticketmaster is an American ticket sales and distribution company that was founded in 1976. It provides ticketing services for concerts, sports events, theater, and other live entertainment events. Ticketmaster operates in over 20 countries, with a strong presence in North America and Europe, and is owned by Live Nation Entertainment.

Using Ticketmaster is relatively straightforward, customers can browse for events, select their preferred seats, and purchase their tickets online via Ticketmaster’s website or mobile app. Alternatively, customers can buy their tickets in person at a Ticketmaster outlet or over the phone.

What are the Complaints About Ticketmaster?

Ticketmaster has faced criticism for a variety of reasons, ranging from high service fees to issues with refunds, and other unethical practices. Here are some of the most common complaints that have been mentioned on Reddit:

  • Exorbitant service fees and hidden charges
  • The difficulty of securing tickets for popular events
  • Inconvenient ticket delivery and pick-up options
  • The lack of transparency in the ticket resale market
  • Poor customer service and unresponsive support agents
  • The cancelation of events and problems with refunds
  • Issues with Ticketmaster’s mobile app and website
  • Unfair ticket allocation and distribution practices

What Are Reddit Users Saying?

Reddit is a social media platform where users can post, upvote, and comment on content in a variety of topic areas, including entertainment and events. As a result, there are many threads on Reddit where users discuss their experiences with Ticketmaster.

After reading through numerous threads, it’s clear that Ticketmaster has a mixed reputation among Reddit users. Some people have had positive experiences with Ticketmaster, while others have had negative experiences.

One Reddit user, for example, had a positive experience with Ticketmaster customer service, stating, “I had to call in for an issue with my tickets and they were the most helpful customer service I’ve ever dealt with.” This user’s experience is not uncommon, as many others have also praised Ticketmaster’s support team.

However, many Reddit users have reported negative experiences with Ticketmaster. For instance, a user complained about the exorbitant fees on Ticketmaster, saying, “I recently bought four tickets to a concert for $274 dollars only to be charged a $33 service fee at checkout!”

Another Reddit user shared their frustration about the lack of transparency in the ticket resale market, stating, “I can’t believe how much tickets for popular events cost on Ticketmaster’s resale market. The markup is outrageous, and it’s frustrating because you know that Ticketmaster is making money on both the original sale and the resale.”

The consensus among Reddit users is that while Ticketmaster may be convenient, their fees are too high, and their lack of transparency is problematic. Overall, it seems that users have a mixed opinion on Ticketmaster’s reliability.


In conclusion, Ticketmaster’s reliability is a topic of debate among Reddit users. While some have had positive experiences with the ticketing service, many others have raised concerns about their high fees, lack of transparency, and other issues. It’s important to note that while Reddit reviews can be helpful in determining a company’s reputation, they are not definitive, and individual experiences may vary.

Ultimately, whether or not you choose to use Ticketmaster for your next event will come down to your personal preferences and priorities. If you prioritize convenience and have the budget for high service fees, Ticketmaster may be a good choice. However, if you’re looking for a more transparent and affordable ticketing option, you may want to consider other alternatives.