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Is StubHub a Reliable Ticket Source?

For many people, buying tickets to concerts, sporting events, or other live shows can be a stressful experience. There are so many different ticket vendors with varying levels of reliability, and it can be difficult to know which one to choose. One popular option is StubHub, a ticket resale marketplace that has been in business for over 20 years. But is StubHub a reliable ticket source? In this post, we’ll explore the pros and cons of purchasing tickets through StubHub so you can make an informed decision.

What is StubHub?

StubHub is an online ticket marketplace that allows fans to buy and sell tickets to various live events. The company was founded in 2000 and has since become one of the most popular ticket resellers in the world, with operations in dozens of countries. StubHub is known for its user-friendly website and mobile app, which make it easy for customers to find and purchase tickets to their favorite events.

Pros of using StubHub

There are several advantages to using StubHub as a ticket source:

1. Wide selection of tickets

StubHub has an extensive inventory of tickets, with millions of live events listed on the site at any given time. This means that regardless of the event you are looking for, there is a good chance that StubHub will have it available for purchase. Additionally, the site offers a variety of ticket options, including general admission, VIP packages, and season tickets.

2. Buyer protection

One of the most significant benefits of using StubHub is that they offer extensive buyer protection policies. If the tickets you purchase through the site are invalid or not as described, you can either receive a refund or replacement tickets for free. This provides peace of mind for customers who are worried about the risks associated with purchasing tickets from third-party sellers.

3. Ease of use

StubHub is designed to be user-friendly, with a streamlined buying process that makes it simple to find and purchase the tickets you need. The site also offers helpful features like interactive seating charts and mobile ticket delivery, which allow customers to easily manage their tickets from their smartphones or tablets.

Cons of using StubHub

While there are several advantages to using StubHub, there are also some potential drawbacks to consider:

1. Fees

One of the main complaints that customers have about StubHub is the fees they charge for their services. In addition to the cost of the tickets themselves, StubHub charges a variety of additional fees, including service fees, delivery fees, and payment processing fees. This can make tickets purchased through the site more expensive than they would be through other sellers.

2. Ticket availability

Although StubHub has an extensive inventory of tickets, they cannot guarantee that every event will have tickets available for purchase. In some cases, tickets may sell out quickly, leaving customers with no options for purchasing through the site. Additionally, StubHub does not always have access to tickets before they go on sale to the general public, which means that customers may still need to purchase through primary vendors if they want the best seats.

3. Lengthy refund process

While StubHub does offer buyer protection policies, the refund process can be lengthy and time-consuming. Customers who need to request a refund must go through a multi-step process that includes filing a claim, providing evidence of the issue, and waiting for StubHub to review their case. This can be frustrating for customers who want to quickly resolve any issues with their tickets.

Is StubHub a reliable ticket source?

Based on the pros and cons we’ve listed above, it’s clear that StubHub can be a reliable ticket source for many customers. The site offers an extensive selection of tickets, helpful buyer protection policies, and a user-friendly buying process. However, it’s important to be aware of the potential disadvantages of purchasing through StubHub, including high fees and limited ticket availability. Ultimately, the reliability of StubHub will depend on your individual situation and ticket needs.


If you’re looking to purchase tickets to a live event, StubHub can be a great option. The site offers a wide selection of tickets, extensive buyer protection policies, and an easy-to-use platform. However, be sure to consider the potential drawbacks of using StubHub, including high fees and limited ticket availability. By weighing the pros and cons of using StubHub, you can make an informed decision and find the right tickets for your needs.

Do you have experience purchasing tickets through StubHub? Share your thoughts and opinions in the comments below!