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How to Cancel Booked Train Ticket

Have you ever booked a train ticket, but then needed to cancel it due to unforeseen circumstances? Unfortunately, train travel plans can often change, and it can be hard to know the proper cancellation process. In this article, we will guide you through the step-by-step process of how to cancel a booked train ticket.

Step 1: Check if Your Ticket is Refundable

Before canceling your train ticket, you should check if your ticket is refundable. There are many types of train tickets available, such as flexible, semi-flexible, and non-flexible. Only flexible and semi-flexible tickets are refundable. Non-flexible tickets, on the other hand, are non-refundable.According to the National Rail Conditions of Travel, flexible tickets are refundable, and the refund amount will depend on the specific ticket and the time of cancellation. Semiflexible tickets can also be refunded, but they may come with a cancellation fee.

Step 2: Know When to Cancel

The next step is to know when to cancel your train ticket. Generally, it is best to cancel as soon as possible to avoid any unnecessary fees or penalties. Ideally, you should cancel at least 24 hours before the departure time of your train. If you cancel less than 24 hours before the train’s departure time, you will most likely not be eligible for any refund.

Step 3: Cancel Your Ticket

To cancel your train ticket, you can do so from the train operating company’s website or by calling their customer helpline. You will need to provide the following information:

  • Your booking reference number
  • Your name
  • The date of travel
  • The train service and the departure time of the train

Once you provide the above information, the customer service representative will guide you through the cancellation process. They will inform you of any cancellation fees (if applicable), refund amount, and the expected time you should receive your refund. If you have a printed ticket, it is best to return it to the ticket office, and they will process the refund for you.

Step 4: Check Your Refund Status

After canceling your train ticket, it’s essential to check your refund status. You can do this by logging on to your train operating company’s website and checking your booking history. Here, you can see if your refund has been processed or if any further action is required from your end.It’s important to note that refunds can take up to 28 days to process, depending on the train operating company’s refund policies. Some companies offer quicker refunds, while some may take longer than 28 days. Therefore, it is essential to check the specific train operating company’s refund policy.


Canceling a train ticket can be a straightforward process if you follow the above steps. Ensure that you check if your ticket is refundable and the time limit for canceling before proceeding. Once you provide the necessary details, the train operating company will process your refund, and you can expect to receive it within a specified period.Remember to check your refund’s status and follow up with the train operating company if required. By following these guidelines, you can cancel your booked train ticket effortlessly and without any issues.