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How Long Does Ticketmaster Presale Queue Take?

Concerts and events are often highly sought-after and sellout within minutes, if not seconds, of tickets going on sale. The presale option is a great opportunity to secure tickets early, often days before they go on general sale. However, this process can be confusing, frustrating and can leave you waiting in an online queue, unsure of how long it will take to get through. In this article, we will look at how long the Ticketmaster presale queue takes and what factors can influence the waiting time.

What is a Ticketmaster Presale?

A Ticketmaster presale is a chance for select groups of people to buy tickets before they are available to the general public. These presales usually occur before the show or event goes on general sale, giving Ticketmaster patrons the opportunity to purchase tickets before they sell out. There are various types of presale programs run by Ticketmaster, each with different rules, restrictions and benefits. Some of the most popular presale programs include:

  • Artist presale
  • Spotify presale
  • Local presale
  • AMEX presale
  • Citi presale
  • Live Nation presale
  • Venue presale
  • Ticketmaster Verified Fan

How Does the Ticketmaster Queue Work?

When you purchase tickets via Ticketmaster, you may be placed in a virtual waiting room called the ‘queue’. The queue is a place where buyers wait for the chance to purchase in-demand tickets before they sell out. Ticketmaster uses the queue to manage traffic flow and ensure that all buyers have a fair chance to purchase tickets. Here is how the Ticketmaster queue typically works:

  • You log into Ticketmaster at the presale start time and are placed in a virtual waiting room
  • Your position in the queue is usually determined by first come, first serve
  • As tickets become available, they are released in limited quantities to buyers in the queue
  • The status bar updates to show how many people are ahead of you in the queue
  • When it is your turn, you will have a short time-frame to select tickets and complete the purchase

How Long Does the Ticketmaster Presale Queue Take?

The length of time you spend in the Ticketmaster presale queue can vary depending on various factors. These include:

  • The popularity of the event: The more popular the event, the longer the queue will take to move
  • The size of the venue: Small venues may have shorter queues than larger venues
  • The type of presale: Some presales have more buyers competing for tickets than others, making the queue longer
  • The time of day: Weekday presales tend to have shorter queues than weekend presales
  • The size of the presale: Larger presale groups, such as Live Nation, may have longer queues than smaller presale groups

The length of the queue can range from a few minutes to several hours. At times, the queue can be so long that buyers may find themselves waiting for a day or more to purchase tickets. While frustrating, it’s important to remember that the queue is designed to keep the site running smoothly, and everyone waiting has an equal opportunity to get tickets.

Tips for Successfully Navigating the Ticketmaster Queue

If you’re anxious about waiting in the Ticketmaster presale queue, there are a few things you can do to increase your chances of success:

  • Arrive early: Log into the presale page before the start time to improve your position in the queue
  • Use multiple devices: Use more than one device, such as your phone, tablet or laptop to access the queue
  • Keep the page open: Leave the queue page open in a browser window to maintain your place in the queue while you attend to other tasks
  • Choose popular seats: Popular seats, such as those closer to the stage or in the centre of the venue, often sell out quickly.

What to Do If You Don’t Get Tickets in the Ticketmaster Presale Queue

If you don’t manage to score tickets in the Ticketmaster presale queue, there are still options available. Waiting for the general on-sale is the next step, where the remaining tickets to the event will be released to the public.

If general on-sale tickets still sell out too quickly, ticket resale websites like StubHub and Viagogo may have tickets available. However, be aware that these secondary market websites tend to have inflated prices, so compare prices and use reputable sellers when purchasing tickets from these sources.


Waiting in the Ticketmaster presale queue can be frustrating, but it is a common occurrence when trying to secure tickets to popular events. The waiting time can vary depending on the concert, the venue, presale terms, and time of day. Factors like arriving early, using multiple devices, and selecting popular seats can help you get through the queue quicker. If you don’t get tickets through the presale, don’t worry. There are still options available, including the general on-sale and ticket resale websites. Hopefully, this article has given you a better understanding of how the Ticketmaster presale queue works and how to navigate it successfully.