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How Long Does It Take to Get Money Back from Ticketmaster?

If you have purchased a ticket for an event through Ticketmaster and are unable to attend, you may be entitled to a refund. However, the refund process can be a bit confusing, and the timeline for receiving your money back can vary depending on the circumstances. In this guide, we’ll take a closer look at how long it takes to get money back from Ticketmaster and what you can do to expedite the process.

Understanding the Ticketmaster Refund Policy

Before we dive into the specifics of how long it takes to get a refund from Ticketmaster, it’s important to understand their refund policy. By default, tickets purchased through Ticketmaster are non-refundable. However, there are a few scenarios in which you may be able to get your money back:- The event has been canceled- The event has been postponed, and you can no longer attend the rescheduled date- Your order was accidentally duplicated- The venue has changed- The ticket you received is not the one you purchasedIf any of these scenarios apply to you, you may be eligible for a refund. However, it’s important to note that some events or venues may have different refund policies, so it’s always a good idea to read the fine print before making a purchase.

How Long Does It Take to Get a Refund?

So, now that you know what qualifies you for a refund, how long does it take to actually receive your money back from Ticketmaster? The answer can vary depending on a few factors:- Payment Method: If you paid for your ticket with a credit card, it may take several business days for the refund to appear on your statement. If you paid with a debit card or PayPal, the refund may take even longer, as it often takes several business days for the funds to transfer back to your account.- Event Type: The timeline for refunds may vary depending on the type of event you purchased tickets for. For instance, if you purchased tickets for a popular concert, it may take longer to process refunds due to the high volume of ticket sales.- Venue Location: The location of the venue may also affect the refund process. For example, if the venue is in a different country, there may be additional steps required to process the refund.Generally speaking, it can take anywhere from a few days to several weeks to receive a refund from Ticketmaster. If you haven’t received your refund after several weeks, it’s a good idea to contact Ticketmaster customer service to inquire about the status of your refund.

How to Speed Up the Refund Process

If you’re eager to get your money back as quickly as possible, there are a few things you can do to expedite the refund process:- Call Customer Service: If it’s been several weeks since your request for a refund and you still haven’t received your money, give Ticketmaster customer service a call. They may be able to provide you with more information on the status of your refund and help you navigate any issues that are causing delays.- Check Your Account: If you paid for your tickets with a credit card or PayPal, check your account periodically to see if the refund has been processed. Sometimes refunds can appear on your account before you receive an email confirmation from Ticketmaster.- Be Patient: While it’s understandable to be eager for your refund, it’s important to remember that the process can take some time. Try to be patient and give Ticketmaster the necessary time to process your request.


Getting a refund from Ticketmaster can be a bit of a wait, but with some patience and a little persistence, you can get your money back. Be sure to read the refund policy carefully before making a purchase, and if you find yourself waiting longer than expected for a refund, don’t hesitate to reach out to Ticketmaster customer service for assistance.