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Does Ticketmaster Have Hidden Fees?

If you have ever bought event tickets from Ticketmaster, you may have noticed that the final price you pay at checkout is quite high compared to the listed ticket price. Many people wonder if Ticketmaster has hidden fees, which leads to confusion and frustration among consumers. In this article, we will explore the fees charged by Ticketmaster and whether they are hidden or disclosed.

Standard Fees by Ticketmaster

Ticketmaster is transparent about its service fees, which are standard across all events. These fees include the following:

  • Facility Charge: This is a fee that venues charge for the maintenance and renovation of their facilities. Ticketmaster collects this fee on behalf of the venue.
  • Processing Charge: This is a fee that Ticketmaster charges for its services, such as website maintenance, customer service, and payment processing.
  • Delivery Charge: If you choose to have your tickets delivered by mail, Ticketmaster will charge a fee for shipping and handling.

These fees are disclosed on the Ticketmaster website and are included in the listed ticket price. For example, if a concert ticket costs $50, the final price you pay at checkout will be higher due to these fees.

Additional Fees and Charges

While the standard fees mentioned above are disclosed on the Ticketmaster website, there may be additional fees or charges that can make the total cost of tickets higher than expected. These fees may include:

  • Order Processing Fee: This fee is applied to each order, regardless of the number of tickets purchased. This fee can vary depending on the event and the number of tickets purchased.
  • Credit Card Processing Fee: Ticketmaster may charge a fee if you choose to pay with a credit card instead of using other payment methods, such as PayPal or a gift card.
  • Print-at-Home Fee: If you choose to print your tickets at home instead of having them delivered by mail, Ticketmaster may charge a fee.
  • Dynamic Pricing: Ticket prices for some events may change based on demand. This means that the price you pay for a ticket may be higher than the listed price depending on when you buy the tickets.
  • Ticket Insurance: Ticketmaster offers ticket insurance for an additional fee. This insurance covers ticket cancellation or other unforeseen events.

Some of these fees may be optional, and customers can choose whether or not to pay for them. However, it is important to note that these fees may not be disclosed on the Ticketmaster website, and customers may only be made aware of them at checkout. This can feel like hidden fees to some customers.


To summarize, Ticketmaster does have standard fees that are disclosed on its website, including facility, processing, and delivery charges. However, there may be additional fees or charges that customers are not aware of until they reach the checkout page. While these fees may not be hidden, they can still feel frustrating for customers who are not expecting them.To avoid any confusion or surprises at checkout, it is important to read the fine print on the Ticketmaster website and check for any additional fees or charges before making your purchase. While Ticketmaster fees may seem high, other ticket resale websites may charge even higher fees. Ultimately, it is up to the customer to decide whether the convenience of using Ticketmaster is worth the extra cost.