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Can You Get a Refund on Ticketmaster Tickets UK?

Ticketmaster is one of the most popular online ticketing platforms that enables people to purchase tickets for various events, including sports matches, music concerts, theater performances, and more. However, sometimes the plans change, and the ticket buyer may need a refund. In such cases, the question arises, ‘can you get a refund on Ticketmaster tickets UK?’. The answer is ‘Yes’, and this blog post will guide you through the process of getting a Ticketmaster refund in the UK.

Understanding Ticketmaster’s Refund Policy

Ticketmaster’s refund policy in the UK states that the customers can claim reimbursement or a full refund of their purchased tickets, taxes, and fees under certain criteria. The terms and conditions of Ticketmaster’s refund policy vary depending on the organizer of the event, type of ticket, and the country’s laws where the event is happening. It is always advisable to go through the refund policy of the event before buying the ticket.

The Refund Process

The refund process on Ticketmaster varies based on the type of event and the mode of purchase. Here is a comprehensive guide on how to get a refund on Ticketmaster tickets in the UK.

Rescheduled Events

If an event gets rescheduled, the organizers or artists are responsible for offering a refund or exchange. In such situations, Ticketmaster will automatically refund the amount to the buyer’s account if the buyer has not opted for exchange into the rescheduled event. However, if the buyer wants to attend the new date, they must inform Ticketmaster within the stipulated time frame, and the exchange will be made for the new date.

Cancelled Events

In case an event gets canceled, Ticketmaster will refund the full cost of the ticket along with parking, facility, and other charges. The process of refunding will start automatically once the cancellation is confirmed. The buyer will get an email or a message from Ticketmaster informing about the cancellation and the refund process. It usually takes around 5-7 working days to receive the refund amount.

Postponed Events

If an event gets postponed, and the buyer cannot make it to the new date, Ticketmaster will refund the ticket cost, including fees and taxes. The buyer can claim the refund by contacting the customer care team via email, phone, or chat. The buyer needs to provide Ticketmaster with the order number, event details, and other relevant information. The refund will be initiated after verifying the details, and it usually takes around 7-10 working days to receive the refund amount.

Refunds for Tickets Sold on Secondary Marketplaces

Ticketmaster warns that tickets sold on secondary marketplaces are not eligible for a refund. If you buy a Ticketmaster ticket from an unauthorized secondary marketplace, you will not be able to claim a refund from Ticketmaster, as they don’t have the ticket in their system. You should always purchase tickets from the official Ticketmaster website or approved sellers to be eligible for a refund.


In conclusion, getting a refund on Ticketmaster tickets in the UK is possible under specific criteria, such as cancellation or rescheduling of events. It is highly advisable to understand and familiarize yourself with Ticketmaster’s refund policy before booking any tickets. In case of doubts or any queries about the refund process, you can always contact Ticketmaster’s customer care center via email, phone, or chat. Always ensure that you’re buying tickets from the authorized seller to be eligible for a refund.