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Can I Call Ticketmaster? A Comprehensive Guide

Ticketmaster is one of the most popular ticketing agencies in the world. Whether you want to buy tickets for a concert, a sports game, or a theatrical production, Ticketmaster is usually the first place people turn to. However, sometimes, customers experience issues when purchasing tickets online or have questions that require more information, leading to the question: can I call Ticketmaster? In this blog post, we’ll answer that question and provide a comprehensive guide to contacting Ticketmaster.

Can I Call Ticketmaster Customer Service?

Yes, you can call Ticketmaster customer service. The easiest way to contact Ticketmaster for general questions, concerns, or help with your purchases is to use their customer service helpline. The customer service team is available to help you from Monday to Friday, 9 am to 9 pm, and from Saturday to Sunday, 9 am to 8 pm EST.

How to Call Ticketmaster Customer Service

If you need to call Ticketmaster customer service, you can dial their toll-free phone number, 1-800-653-8000. Before calling, make sure to have your order number or Ticketmaster account number ready. This will allow the customer service representative to quickly locate your account and assist you with your concerns.When you call Ticketmaster’s customer service, you’ll be directed to an automated system. This system will ask you to press a number corresponding to your area of concern. For example, if you have a question about an upcoming event you’ve purchased tickets for, you should press “1” for event-related inquiries. Depending on your issue, you may be directed to a live customer service representative, or if your concern can be addressed by the automated system, it will guide you through with recorded messages.

What Other Ways Can I Contact Ticketmaster?

In addition to calling, Ticketmaster offers other ways to contact their customer service team. These include live chat, email, social media, and a self-help section on their website.

Live Chat

For those who prefer a more conversational approach, Ticketmaster features a live chat option on their website. To access this, go to the Ticketmaster website, click “Help,” and choose “Contact Us.” You will be required to log in to your account, and then you can start a live chat session with a customer service agent.


Ticketmaster also offers an email option as an alternative to the phone or live chat. To use this service, you can email them at [email protected] It’s important to note that email is not a real-time channel and therefore may take longer to receive a response than live chat or phone.

Social Media

In today’s world, social media is a powerful tool for customer service. Ticketmaster has a presence on several social media platforms, where customers can ask questions and get assistance from their customer service team. You can find Ticketmaster on Facebook, Twitter, and Instagram.


Ticketmaster’s website offers a self-help section, which features frequently asked questions (FAQs) and a thorough search function that allows you to type in your query and see if there’s an answer on the site. The Ticketmaster Help Center also features “how-to” articles and blog posts that can help solve common problems or guide you through the ticket-buying process.

What Do I Need to Have Ready Before Contacting Ticketmaster Customer Service?

To ensure you have a smooth experience when contacting Ticketmaster customer service, it’s essential to have certain information readily available. Here is a list of some items you might need:

  • Your Ticketmaster order number
  • Your Ticketmaster account number
  • The name of the event you purchased tickets for
  • The date of the event
  • The name on the order
  • The credit card used to make the purchase
  • The billing zip code associated with the credit card used to make the purchase

Having this information can help customer service find your order and assist you more accurately and quickly.


In conclusion, Ticketmaster offers multiple options to contact their customer service team. You can call, email, or live chat with a customer service agent, as well as find useful information on their website. By ensuring you have all the required information at hand, you can resolve your query and continue to enjoy your event with ease.